Customer Focus

Joules Angstrom U.V. Printing Inks

1) We value and work diligently with each customer large or small.

2) Joules Angstrom supplies every customer with the same high quality, consistent product each and every time. We take great pride in batch to batch consistency. We do not make raw material substitutions.

3) Our technical team works with our customers to evaluate printing problems. We meet with pressmen/supervisors to offer our support and expertise. Our technical personnel keep our customers apprised of exceptional products available in the marketplace that will improve pressroom performance.

4) Joules Angstrom’s lab personnel work with our customers to develop products that outperform any other UV product available in the marketplace.

5) We work with each customer to develop a timely delivery method for our products. Our customer service team will track each and every shipment from our facility to yours. We will intervene when a shipment is delayed, and notify our customer of the delay. We send acknowledgements to our customers with every order stating quantities shipped, ship date, delivery date and which carrier was used.

6) We usually ship orders same day as received. If a customer needs large batches of special blends, we work to keep them in stock at our facilities to insure faster deliveries.

7) We work with customers in remote areas by consigning Joules Angstrom UV Printing inks in their facilities.

8) We have an excellent production planning team who works with our customers to develop and agree on lead times and order frequency thus distributing the monthly workload and avoiding month end order peaking.

9) It’s never about quantity; it is always about quality. Our customers appreciate Joules Angstrom and demonstrate it by helping us set another sales record in 2006.